Tech Support

We are sorry if you have a problem and will do our absolute best to resolve it as fast as possible.
Check the FAQ below, and if you do not find an answer: Please EMAIL ME

Be aware we are based in New Zealand, so check the clock below for our local time and that will give you an indicator of how soon you will get a response to a support issue. Other than when recording in very remote locations with no cell signal, we aim to be very responsive… so if you email me with a problem, stay nearby as I will usually respond immediately.

 

 

Frequently Asked Questions

1. What the hell is a RAR file? And why do you use them?
RAR is a compression format – like ZIP files but more efficient, so your downloads are smaller.
If you’ve never used a RAR file before, you may need to install a free RAR decompressor.
For OSX: Unarchiver is a free, small, and easy to use program
For PC: WinZIP is one easy option.

 

2. My download is corrupted or seems to be missing files?

There are two quick ways to check if your download is complete. First is to compare the size
of your downloaded file with the original file via the download link. If necessary start a new
download and note the size of the original file, and compare it with your completed download.
They should be very similar in size, if not identical (a small amount of variation occurs due to
the sector size of your hard drive versus that of the server)
If there is a significant difference, please re-download the file.

If you have decompressed the files and suspect you are missing something, please open the metadata
file included in archive A of each library (in the INFO folder) – open either the Excel spreadsheet
or the text file – they contain a file list with filenames that will exactly match your downloads.
A first quick check is the number of files, and if there is something missing a second check is to
skip through comparing your download with the file list. If necessary redownload the archive.

 

3. Why multiple microphones?
When recording, the first challenge can often be accessing the location or prop. Once that is achieved
we figure it is wise to make the best of the opportunity by recording multiple perspectives at once.
Depending on the location some people prefer to record ambiences with spaced omni mics,
others prefer a tight stereo image… Our goal is to provide you options, simply because
we do not know what context you will use the sounds.

A guide to our microphone choices:

– MKH8040 ORTF
a matched stereo pair of Sennheiser MKH8040 mics, very low self noise, tight stereo image
and wide frequency response 30Hz – 50kHz
– MKH8050
mono Sennheiser MKH8050 mic, often used for a detail or as a spot mic, very low self noise
and wide frequency response 30Hz – 50kHz
– MKH8020 omni
a pair of Sennheiser MKH8020 mics, used as spaced omni – very low self noise
and very wide frequency response 10Hz-60kHz!
– DPA 4060 omni
Miniature DPA 4060 omni mics, fairly low self noise and good frequency response 20 Hz – 20 kHz,
amazing for such a tiny mic… mainly used as spaced omni
– MKH70
a pair of Sennheiser MKH70 long shotgun mics -very directional with frequency response 50Hz – 20kHz,
check the PDF spec sheet for polar response, these mics are great at side rejection thereby providing an
almost pointillistic perspective and great for targeting discrete details.
– Sanken CSS5
The Sanken CSS5 was my first pro mic – a single point stereo mic, mine got ruined by a studio flood…
used insurance to help replace with the 8040 pair. Retired now, but appears in some of the early HISSandaROAR libraries.
– Contact Mics
Barcus Berry Planar Wave – mic + preamp x2
Trance Audio Inducer – stereo/2 mics + preamp
Leafcutter John contact mics x 4

4. Let me know if there is anything else I can add here?
Email TIM